PRIVACY POLICY

Customer Satisfaction

We would like to thank you for your interest in our site. We are 100% committed to your satisfaction and pledge to you that we will provide you with honest, pleasing, top quality, and professional service. For your guidance, please review the Policies below.

Privacy

American Truck N' Auto Accessories (ATA) is committed to protecting your privacy. We guarantee not to sell or disclose any information that identifies you to a third party without your prior approval. Our servers are 100% secure and we use SSL encryption to ensure you privacy. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you prefer not to receive this information, you may email us at customerservice@dashkitspecialties.com with "unsubscribe" as the subject line.

Pricing

There are two kinds of finish available for dash kits, Real material and Synthetic material. Any real material is 30% additional cost. For example Real Wood or Real Carbon Fiber would incur additional cost. Real Brushed aluminum is an additional 15%. Be careful not to add two of the same product to the shopping cart by mistake.

While we continually make every effort to reflect current prices, occasionally prices will differ from those listed on the site. American Truck N' Auto Accessories reserves the right to change prices at any time. You will be informed of the any changes before charging your credit card or proceeding with the order. If the price of a part on your order has changed, we will inform you via phone or email and request your authorization for the price to be adjusted accordingly.

Payment

Payment may be made by the following methods:

  • PayPal
  • Visa
  • Mastercard
  • Discover
  • American Express

American Truck N' Auto Accessories uses a sophisticated software network to prevent credit card fraud. DO NOT attempt to use a fraudulent credit card. Doing so will result in prosecution to the fullest extent of the law.

Exchange & Returns

If you wish to return or exchange an item, please go the returns page at the following link "Returns". We will obtain return information such as Returns Authorization number and ship back address ect. Once we get this information from our warehouse, we will email you back. This process can take 1-3 days. Please be patient, we will return your email. Please do not call us with a return request, you will be asked to fill out this form and submit to us via the website.

Stock color dash kits may be returned or exchanged within 15 days of receiving the product. Returns for stock colors may be subject to a re-stocking fee. Please contact us for more information. Re-stocking fee does not apply if returns or exchange is a result of our error. Products returned to the company without a return authorization number will be refused by the company. Return authorization number must be visible on the packaging box. The returned package must be received within 10 business days of the Return authorization number issued date. All products must be in perfect condition, in the original package, with 3M red protective tape. Products with removed red 3M protective tape will not be accepted. If you are returning or exchanging an item, please go to the "Returns" page.

Incurrred shipping charges are not refundable.

Any custom made products are not returnable or refundable.

Any partially installed kits are not returnable or refundable.

Note: All EXTERIOR TRIM is Non Stock and is not returnable or refundable.

Credits will be issued for returned items within 15 business days of the returned item being received back at our warehouse. In the case of a purchase by credit card, we are only able to issue a credit back to the original credit card on which the order was placed.

Materials

WOW Trim makes car interior trim products from natural and simulated materials. Please, remember that lines, seams and other variations in color or grain pattern are normal appearance of the natural wood and are not covered under warranty. Kits that say OEM match are not guaranteed to exactly match the existing wood trim in your car. It is impossible to exactly match colors made by different manufacturers. OEM match colors will be close, in some cases extremely close. If you would like to order OEM match samples, please call 1-478-216-5689 Monday-Friday 8.00am-4.00pm Eastern standard time.

Installation

Please visit the "Installation" page for detailed information on how to install our dash kits. If any type of dash board dressing or treatment has been used such as ArmorAll on the surface of your dash, you MUST be sure to remove any trace of it or the dash kit will not adhere properly. This can be done with liberal use of a cleaner such as Rubbing Alchohol.

Optional Kits

Many makes and models of vehicles have options or slight differences in their interior design from the manufacturer that may or may not be installed in your vehicle. Therefore, we offer Optional Kits aside from our Main kits so you can select these additional pieces to suite the exact configuration of your vehicle. Please note the Optional Kits are sold separately than the Main Kits.

Fitment

We mainly offer dash trim kits for USA based vehicles. If you are in any other country than the USA, even though your vehicle maybe left hand drive, please note we cannot gurantee proper fitment of our kits. In this case, please carefully compare our schematic diagram with the interior of your vehicle. Please note there may be some variation in vehicles interior layout or trim and models may be called by a different name designation than USA models. We do offer some variations for right hand drive vehicles from other countries and these kits are marked "Right Hand Drive".

Cancellations

As soon as an order is placed over the web site and the transaction is successful, we incur charges from your credit card processing company. Therefore, if you called the order in by phone and the order has not been charged yet, it may be cancelled with no cancellation fees. On the other hand, if the order has been charged or you place an order over the internet web site and then cancel, there will be a $10.00 or 5% cancellation fee, which ever is the greater. If the order has already shipped, you will need to go through the return process outlined above.

Shipping Information

Due to strict quality control standards and because of the many variations in vehicle makes/models and years and the many different color and finish variations, all dash kits are built to order. Typical processing/build time is about 7-10 business days from date of order. Then, depending on destination, you will have up to 6 business days for delivery. We use UPS and/or USPS for shipping.

Orders under $150.00 do not qualify for Free Shipping, there will be a $15.00 shipping and handling fee applied. Your signature will be required upon delivery so please make sure you are shipping the kit to an address where you can sign for the shipment.

There is a $39.00 shipping charge for orders shipping to Canada, Hawaii and Alaska.

Please note: If you need just a few pieces out of a kit or specific pieces, we apologize but our manufacturer does not split kits or sell individual pieces. Only complete kits are sold.

By making a purchase through this website, you are indicating that you have read and accepted these Policies, Terms & Conditions.

Manufacturers Warranty

We are an authorized re-seller for the manufacturer, WOW Trim Inc. This warranty is not offered by American Truck n' Auto Accessories LLC. WOW Trim Inc. offers a lifetime warranty to the original purchaser of their products. Their warranty includes any manufacturer defect in material or workmanship that may occur during the time you own the kit and the vehicle it is installed into. This warranty does not cover neglect, misuse, abuse, accidents or improper installation. WOW Trim Inc. uses the highest quality 3M brand adhesive available to adhere the pieces to the dash board surface. Please note WOW Trim Inc. DOES NOT warranty the 3M adhesive backing. This is because WOW Trim Inc. has no control over the condition of the surface that the kit is being installed onto. Popular dash board dressings/protectants such as ArmorAll have been shown to negatively affect the adhesive properties of the kit and can cause the pieces not to stick down properly or come off. If any type of dash board dressing has ever been used in the vehicle, it is the customers responsibility to ensure it has all been 100% cleaned off and removed. In any instance, the dash board surface MUST be properly cleaned and free from dirt, grease, oils, sweat or the like that would cause the 3M adhesive not to stick properly. Alcohol wipes are included with the dash kit to assist you in doing that. We recommend purchasing a bottle of Rubbing Alcohol if more is needed.